Modern Utility Workforce

Beginning in 2017, the Danube Water Program and the World Bank Global Water Security and Sanitation Partnership collaborated with three pioneering utilities in the Danube region to take a closer look at gender equality in their workplace: Brasov Regional Water Utility in Romania (859 employees); the Prishtina Regional Water Utility in Kosovo (529 employees); and the Tirana Water Utility in Albania (1,181 employees). These utilities participated in a comprehensive gender assessment survey using the Economic Dividends for Gender Equality (EDGE) methodology, which provides an international benchmark for gender equality and allows companies to obtain a global certification (

The World Bank and EDGE have been working closely for the past year with the Brasov Regional Water Utility in Romania, the Prishtina Regional Water Utility in Kosovo and the Tirana Water Utility in Albania to carry out the gender diagnostics at different organizational levels. In Brasov and Tirana, the assessment also looked at age diversity. The assessments sought to find out the status of the following characteristics of gender equality: i) Strong gender balance at all levels of the organization; ii) A solid framework of effective policies and practices to ensure equitable career flows for both women and men and iii) An inclusive culture as reflected in employees’ high ratings in terms of career development opportunities.

All gender assessments have been completed and results have or are being discussed with each of the utilities management. A workshop will be held in Vienna on October 15, 2018 to bring together the experiences of the three utilities, discuss the development of an action plan to address any gaps identified and potential pathways for implementation, bringing in best practices from companies that already received the global certification standard on gender equality. The experiences gained will be valuable to inform further regional dialogue on how utilities can achieve optimal performance through inclusive human resource management practices.

VoD - A modern utility, a diverse workforce: lessons from gender assessments in three utilities of the Danube region

Around the globe, an increasing number of private and public companies are realizing that promoting gender equality in the workplace is good for business and development. In the Danube region, utilities often face a predominantly ...

Knowledge Note (English)