Improve your utility’s performance by joining IAWD’s Utility Benchmarking Program

Benchmarking, collecting performance indicators and then comparing performance among utilities of similar size and conditions, is a major tool to improve water utility performance. IAWD’s Utility Benchmarking Program (UBP), which is operated under the Danube Learning partnership, assists utilities in identifying areas, where performance improvement is needed. It is primarily directed to utility teams rather than individual staff members and is the basis under which utilities can identify their capacity building needs.

In cooperation with the European Benchmarking Cooperation (EBC) as Technical Partner, the Danube Learning Partnership establishes sustainable benchmarking routines in Southeast, Eastern and Central Europe operating on two different levels, (i) the national/subregional and the (ii) Danube regional level.

→ Visit the website


ICPDR convenes 20th annual ordinary meeting

On Tuesday 12 and Wednesday 13 December, the ICPDR held its 20th Ordinary Meeting in Vienna. Beside the heads of delegation and representatives of 13 of the contracting parties to the ICPDR, around 85 participants from all Danube countries, observers and invited guests attended this important event.

Held at the UNOV, the Ordinary Meeting was chaired by the 2016 ICPDR President Peter Gammeltoft.

During the meeting, in addition to reports from the ICPDR Expert Groups and discussions on activities for this over the coming years, the following topics were highlighted as part of the upcoming ICPDR agenda:

  • the ICPDR Sturgeon Strategy
  • strengthened cooperation with the European Commission and the EU Strategy for the Danube Region (EUSDR)
  • preparation for the fourth Joint Danube Survey.

→ Read more and visit the Gallery on the official Webpage.

International Workshop on Wastewater2

Joining forces to offer sustainable solutions for wastewater treatment in the Danube River Basin

The first International Workshop on Wastewater Management in the Danube river Basin took place from 28 to 29 November 2017 in Bucharest, Romania. The Workshop was co-organised by the ICPDR, IAWD, the International Association of Water Supply companies in the Danube River Catchment Area, and the World Bank. The event was hosted by the National Administration “Romanian Waters” as well as the Romanian Ministry of Waters and Forests and supported by the Danube Water Program (DWP, jointly implemented by IAWD and World Bank), the EUSDR PA4, the Global Water Partnership, the EIB, both Directorates General ENV and JRC of the European Commission.

This joint initiative answers a need by the countries of the Danube River Basin to specifically address the multi-dimensional problem of wastewater management in the Danube River Basin.

The anticipated goal of the workshop was to achieve a clear concept of the roles and responsibilities for all stakeholders involved and to identify the necessary further steps towards sustainable management of wastewater infrastructure and service. Moreover, the workshop provided the participants with a platform to identify, share and discuss best practices and cost-efficient solutions in wastewater management.

The workshop program included plenary presentations to set the scene about and specific brainstorming sessions to identify particular issues around the three main pillars:

  • Investment & Financing
  • Management & Operation
  • Innovation & Technology

The main take-home messages from the workshop were that better absorbing rates are needed for funding infrastructure development, proper water-pricing and affordability is both a challenge and a must and there is still a strong need of skilled workforce at all levels: national and local administrations and utilities. Finally, sludge management and energy-optimisation at treatment plant level, making wastewater a resource and not a problem deserves better attention; International organisations should assist countries to achieve these objectives, particularly in facilitating capacity-building and strengthening in the sector.

Presentations and Gallery


Roundtable Meeting 14082017

Roundtable Meeting of Danube Region Water Utility Associations

The Roundtable Meeting of Danube Region Water Utility Associations took place on 14 September 2017 in Vienna. The objective of the meeting was (i) to jointly assess the status of D-LeaP implementation and understand challenges of implementation, (ii) to jointly define necessary interventions to improve the implementation and (iii) to enable exchange of Hubs' experience and best practices and knowledge. The review of the current status of D-LeaP and meeting objectives was followed by a moderated discussion on the status of implementation.

IAWD co-organizer of the 10th Eastern European IWA YWP Conference

IAWD and IAWD have recently signed a Memorandum of Understanding (MoU), which will strengthen the cooperation between the two associations for mutual benefit. With this MoU, IAWD officially steps into the role to coordinate IWA activities in the Danube Region. Among them is the coordination and further development of the Young Water Professionals (YWP) Initiative in the region.

In this context, IAWD co-organizes in cooperation with IWA, the University of Zagreb, the IHE Delft Institute for Water Education and others the 10th edition of the successful format “Eastern European IWA Young Water Professionals Conference” in Zagreb on 7-12 May 2018. The conference focuses on "New Technologies in the Water Sector" with a special extended program including three-days practical workshops at the WWTP of Zagreb, followed by a two-days scientific conference as well as social activities.

Please find the Call for Papers here: Call 10th IWA YWP Eastern Europe - Zagreb 2018


22. TZW-Kolloquium am 5. Dezember 2017 in Karlsruhe

Trends wie Klimawandel, demografischer Wandel, Spurenstoffe oder auch Digitalisierung werden die Wasserbranche in ihrer zukünftigen Entwicklung beeinflussen und prägen. Aus diesem Grund ist ein strategischer Entwicklungsplan, eine Roadmap, unerlässlich. Hierzu werden ausgewählte Chancen und Herausforderungen vorgestellt und diskutiert. Das aktuelle Programm mit Anmeldeformular kann hier eingesehen werden. Weiterlesen...

Boku Gebäude

10th Micropol & Ecohazard Conference 2017

17 - 20 September/Vienna/Austria

As Chair of the Specialist Group on Assessment and Control of Hazardous Substances in Water (ACHSW) and on behalf of the Organizing Committee, I invite you to participate in the Micropol & Ecohazard Conference 2017, to be held in Vienna from September 17-20, 2017. The conference is the 10th Biennial Specialist Conference of the IWA SG ACHSW. The conference is organized by the University of Natural Resources and Life Sciences Vienna (BOKU) in co-operation with the Technische Universität Wien (TU) and supported by the City of Vienna.



IAWD activities with SHUKALB

SHUKALB-SHUKOS Organize First Regional Benchmarking HUB

The Water Supply and Sewerage Association of Albania (SHUKALB) and the Water and Wastewater Works Association of Kosova (SHUKOS), with the support of the Danube Water Program (DWP) and the European Benchmarking Co-operation (EBC), have agreed to develop a Joint Benchmarking HUB Program for Albania and Kosovo for the period 2016-2018, to be led by SHUKOS. The main purpose of the Program is to engage water supply and sewerage companies in Albania and Kosovo in the usage of Benchmarking, not only for performance monitoring, butabove all, as a tool for utility improvement through the analysis of performance indicators provided by the European Benchmarking Co-operation (EBC) platform. Utilities participating in the program wil have the possibility to compare themselves with similar water utility operating in the region, and learn from everyone’s best practices. Read more...

Training-of-Trainers Workshop for Commercial Efficiency Program

In 2016, the International Association of the Danube River Catchment Area (IAWD), under the support of the Danube Water Program, outlined a long-term strategic program for capacity building in the water supply and sewerage sector in the Danube region under the branded name, Danube Learning Partnership (D- LeaP). “Commercial Efficiency in Water Supply and Sanitation Utilities” is one of the D-LeaP Programs that the Water Supply and Sewerage Association of Albania (SHUKALB) and the Water and Wastewater Works Association of Kosovo (SHUKOS) have jointly to undertake as a HUB*. This capacity building Program is one of the building blocks of the training programs of D-LeaP, targeting a defined set of processes within water utilities operating in the Danube Region. Read more...


Technical Visit of the Public Utility Company „Waterworks and Sewerage“ Ltd. Zenica


(f.l.t.r) Philip Weller - IAWD, Franz Weyrer - Vienna Water, Kemal Husakovic - Zenica Waterworks, Nedim Secic -Zenica Waterworks, Katherine Wagner - IAWD, Haris Mesic, Zenica Waterworks, Emir Kovac, Zenica Waterworks, Wolfang Gruber - Vienna Water

From 13 - 15 December 2016 a delegation of representatives from the Public Utility Company „Waterworks and Sewerage“ Ltd. Zenica visited Vienna Water to exchange experience in waterworks management. The visit focused on exchange on the following topics: Customer relationship, selection of materials for pipelines, technologies for reconstruction and construction of pipelines, procedures for calibration and replacement of water meters, the experience of transition from common water meters to individual water meters in buildings, and types of water meters used at Vienna Water. The delegation was presented and discussed information about the Danube Water Program and the possibilities and benefits of becoming member of IAWD. After a morning of discussions and exchanges the first day was completed with a tour through two „watermarks“ of Vienna: Vienna Water Tower and the Wienerberg Reservoir.

On the second day the delegation visited the Museum of Vienna Water at the source of water supply in Kaiserbrunn. The delegation was provided with information on the history and construction of the First Vienna Spring Water Main and of Vienna´s drinking water supply from 1869 to the present.

The three day study trip concluded with a visit to Vienna Water where the delegation learned about the wastewater treatment system of Vienna modelled on nature.

Another milestone in the Water Operators’ Partnership cooperation of the water utility providers of Budapest and Subotica

Bilateral workshop at the city hall of Subotica

Within the framework of the international programme of the UN-Habitat agency through the Global Water Operator´s Partnerships Alliance (GWOPA), as another milestone of the Hungarian-Serb water cooperation, on December 9 2016 Subotica Waterworks and the Sewage Water Utility organised a one-day workshop at the City Hall of Subotica for Serbian and Hungarian professionals.

At the meeting the host presented the results achieved in the fields of technical and technological development,water extraction and drinking water technology, quality assurance and environment protection realized within the frameworkof Interegrated Management System, work safety, monitoring as well as the results achieved in the field of water treatment activities. The professionals from Budapest from among the cooperation areas of the water utility services spelles out as such important questions, like the SAP-based integrated management system, the work management sysem in the water utility sector, the centralized operational management, reduction methods of the non-revenue water and the technical tools of the water loss analysis.