Benchmarking, collecting performance indicators and then comparing performance among utilities of similar size and conditions, is a major tool to improve water utility performance. IAWD’s Utility Benchmarking Program (UBP), which is operated under the Danube Learning partnership, assists utilities in identifying areas, where performance improvement is needed. It is primarily directed to utility teams rather than individual staff members and is the basis under which utilities can identify their capacity building needs.
In cooperation with the European Benchmarking Cooperation (EBC) as Technical Partner, the Danube Learning Partnership establishes sustainable benchmarking routines in Southeast, Eastern and Central Europe operating on two different levels, (i) the national/subregional and the (ii) Danube regional level.
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